Privacy Policy

Effective Date: 14th November 2025

At KeyCleaners Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or website.

1. Data We Collect

We may collect the following personal information:

  • Name

  • Contact information (email, phone number, address)

  • Booking details (property address, service requested, dates)

  • Payment information (used only for invoicing; payments are processed securely)

  • Feedback or communications you provide

2. How We Use Your Data

We use your information to:

  • Provide cleaning services efficiently

  • Process invoices and payments

  • Communicate about bookings, updates, or service changes 

  • Respond to enquiries and requests

  • Comply with legal obligations

3. Legal Basis for Processing

We process your personal data because:

  • It is necessary for the performance of a contract (booking our services)

  • It is necessary to comply with legal obligations

  • We have your consent to send you updates or communications (opt-in)

4. Data Sharing

We do not sell or rent your personal information.

Your data may be shared with:

  • Accounting software providers to manage invoices and payments

  • Legal or regulatory bodies if required by law

5. Data Storage and Security

We store your data securely and take reasonable precautions to protect it from:

  • Unauthorized access 

  • Loss, misuse, or alteration

  • Cyber threats

All digital data is stored using password-protected systems.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Request deletion of your data (unless legally required to keep it)

  • Withdraw consent for marketing communications

To exercise these rights, contact us at info@keycleaners.co.uk 

7. Cookies

Our website may use cookies to:

  • Improve site functionality

  • Understand website traffic

  • Enhance user experience

You can disable cookies in your browser settings, but some features may not work.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites.

 9. Policy Updates

We may update this Privacy Policy occasionally. Updates will be posted on this page with the effective date.

10. Contact Information 

For questions or concerns about this Privacy Policy, please contact: 

KeyCleaners Ltd

Email: info@keycleaners.co.uk